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FAQ

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FAQ

Read Our Frequent
Questions

It is whereby a third-party using a mobile or web app acts like an unbiased supervisor of the trade and holds the money from the buyer until the seller completes the requested assignment to the satisfaction of the buyer. The seller can see the payment sent by buyer but cannot withdraw it until buyer unlocks it remotely.

Yes,The escrow company mediates disputes between sellers and buyers and after fair review makes a resolution and enforces it .

Yes, Empower can unlock  such funds if requested but after conducting careful evaluation and if the abirters are satisfied that the payee requesting has demonstrated satisfying all covenants. 

All your money is safer with us than with a faceless individual or business out there. Employees of the company don’t have access to these money. Only a portion sits in customer disbursement accounts connected with the IT system. The rest of all payments that are temporarily going through our systems are held in customer reserve accounts not connected to IT systems meaning zero room for hacking. We do encourage people to start with small transactions until they gain full trust of Empower Escrow.

We advise that once you or your rider delivers the item. As happens with other deliveries you/ him shouldn’t leave the item with customer until he instantly unlocks from his app and you receive immediete notification that your funds are now unlocked.

Yes, an aggrieved party has 7 days to appeal the arbiters decision to a court of law and bring an injunction suspending execution of the decision.

No, we don’t charge percentages. Empower charges small set charges for all it’s services. The charges are published on the table below.

EMPOWER to EMPOWER sending fees
Band (KES)  Fee (KES)
0 to 2500 15
2501 to 5,000 30
5,001 to 15,000 50
150,001 to 100,000 75
100,001 to 1,000,000 100
1M to 10M 200
10M to 100M 1000
ABOVE 100M 10000
EMPOWER to MPESA Withdrawal fees
Band (KES)  Fee (KES)
0 to 5000 30
5001 to 30000 50
30001 to 150000 100
150,001 to 300000 200
EMPOWER Withdraw to Bank Charges
Band (KES)  Fee (KES)
0 to 10,000 75
10,001 to 50,000 100
50,000 to 100,000 125
100,001 to 200,000 150
200,001 to 999,999 200
ABOVE 1M 500
EMPOWER withdraw to card
Band (KES)  Fee (KES)
0 to 10,000 25
10,001 to 50,000 50
50,000 to 100,000 75
100,001 to 200,000 100
200,001 to 999,999 100
ABOVE 1M 200

Bazu Points gifting Fees

Band (KES)  Fee (points)
0 to 2,500 10
2,501 to 5,000 20
5,001 to 20,000 50
20,001 to 50,000 75
50,001 to100,000 100
100,001 to 1M 200
ABOVE 1M 500
Redeeming Bazu Points
Band (KES) Fee (points)
0 to 2,5005
2,501 to 5,00010
5,001 to 20,00020
20,001 to 50,00030
50,001 to100,00040
100,001 to 1M50
ABOVE 1M100
Buying Bazu Points Fees
Band (points) Fee (points)
1 to 2,500 10
2,501 to 5,000 20
5,001 to 20,000 50
20,001 to 50,000 75
50,001 to 100,000 100
100,000 to 1M 200
ABOVE 1M 500

Yes, you can hire an empower assessor under adjudication services part of the app. The assessor who is a professional with relevant experience will evaluate the delivered product/ service and give a report and recommendation.

Yes, you can easily integrate empower escrow to your website or app using Empower API. Your customers can complete payments while checking out orders without leaving your website or app using our DCE Pop Feature.

To send funds on empower escrow you just need to use either someone’s phone number from any Telco or a person’s PI Number. BI Number for businesses.